Business calls should be managed from an office number, not a personal one. It’s very annoying to get calls on your personal device, and it takes away your privacy. Not to mention that it doesn’t scale as your company grows.
Business owners and entrepreneurs must be able to communicate easily and effectively. With a virtual number , they can do just that.
If you want to save money on office phone lines, get a virtual business phone number. You can use the same number on your laptops, mobile phones, desktop handsets, and more. You can forward calls to any other number, leave voice messages, and share the same number among employees.
You can now make and receive phone calls online. Don’t worry if you don’t have a traditional business phone number. You just have to download the app on your phone or computer, then you can get started!
In this article, we’ll share our pick of the best virtual phone number apps for small businesses (including free and unlimited options).
When Do You Need a Virtual Business Phone Number?
If you run a business, you need to offer customers a fast way to contact you. Even if your store is small. If you sell products, you need to offer instant messaging. It will allow customers to get answers quickly. People are more likely to shop with you when they get fast customer service, especially if you are solving problems online, rather than waiting for phone calls or email replies.
The majority of businesses now have a digital presence, and they must be able to communicate with customers in various ways.
All businesses must provide real-time messaging to their customers to be successful. Online customer service is just as vital as a fast website or beautiful products. An incredibly useful tool for brands to use is instant messaging. It can immediately engage customers and resolve issues such as abandonment of shopper carts, high bounce rates, and general consumer frustration.
Businesses are usually satisfied with the services that traditional landlines offer. However, they soon discover that there are problems with their older systems when it comes to handling business and customer calls.
One of the most important things for a brand to do is to have a solid phone number. It must be professional, easy to remember, and not your personal cell phone number.
If you run a virtual business, you need a virtual phone number. A virtual business phone number app is a must. It gives you the following benefits over the landline and mobile phone numbers.
- Instant messaging can be used on a variety of devices, so customers can reach you no matter where they are.
- One person can handle different customers at the same time
- When the customer calls, the app automatically routes them to the correct department and chooses a ring tone. The customer can then leave a message and the business owner will receive it as a text. Vacation responses and business hours can also be managed.
- Choose a fine cherry for your cake. Instant messaging is just the cherry on top for a successful business. It includes voice messages, text messaging, call to email transcription, and cheaper local/international phone calls.
Now let’s look at some online phone apps that will help you stay in contact with your customers.
If you want more detailed instructions, keep reading on.
Nextiva is the best provider of virtual business phone numbers. They offer a range of solutions that can be used on desktop computers, mobile phones, tablets, and desk phones. Using their app you can do a wide array of things with a virtual phone number.
Keep your number and use it with Nextiva to enjoy high-definition calls. Or get virtual numbers for different locations.
The entire team at Nextiva is dedicated to providing excellent customer service. You can expect a wide variety of features and options, such as call forwarding and routing, auto attendant, receptionist, voice mail to email, call queuing, unlimited calls, and analytics.
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2. Ooma Office Phone
Ooma is a popular business VOIP phone service. It offers one-800 toll free numbers at affordable prices. One of the biggest benefits is the ability to add a toll free number to any plan. You can choose from one of their pre-selected options, or you can get creative and come up with your own number.
The Ooma Office platform is a wonderful solution for small businesses. It comes with all the powerful features you’d expect, such as virtual receptionist service, extension dialing, music-on-hold, and smartphone apps. Plus, it’s very easy to set up and use.
A new service called Grasshopper is a virtual phone number for businesses. It comes with a mobile app and allows you to manage your business phone system remotely and from anywhere.
With the click of a button, you can have any number you want. They offer virtual business numbers, vanity numbers for regions in the country, 800 and 833 numbers for toll-free calls, and local numbers in different areas.
Grasshopper is a business phone system that lets you keep your business and personal life separate. It combines all essential features in one package, so you won’t miss a call, whether you’re at home or on the go. It features call forwarding, voice mail, business texting, business VoIP, WiFi calling, automated greetings, and more.
4. Google Voice (Free)
If you are looking for a free virtual phone number app, then Google Voice will be the best option. If you are already using G Suite, then you can integrate it with your Google Apps login to turn this app into a business phone number.
Individuals and solopreneurs can get a free phone number. It gives you the ability to call anywhere in the US and Canada.
However, the personal plan does not give you access to most of the business features included in their business plan. These include auto-attendant, desk phone support, etc.
Phone.com gives you a quick and easy way to get a business phone number, whether you run a startup, are an independent contractor, or manage a small business. Phone.com’s affordable services include virtual phone numbers and extensions, toll-free calling, and even conference calling.
They also allow you to call Europe and Canada cheaper by default. This is because they count these places as local rates. From a features perspective, you can get mobile apps, call forwarding/routing, virtual assistants, IVR menus, text messaging, faxing, and more.
SIP trunking providers offer pay per minute plans. This means that you only pay for the phone calls you use. Of course, this may get expensive if your business expands.
eVoice is a popular company that offers international business phone systems. It offers many different kinds of business phone systems, including virtual numbers, toll-free numbers, and local numbers in different regions.
With a full range of tools for managing calls, including a virtual receptionist, call management app, and a conference calling tool, Talkdesk’s platform can quickly and easily integrate into your e-commerce site. This means you can connect with your customers on the phones you already have.
You can choose from multiple plans each comes with a different number of users and set of call minutes. The rates for call forwarding depend on your location and the number you’re forwarding to.
Freshcaller is an easy-to-use virtual phone provider for businesses. With plans to fit all budgets, it’s a great service for small and growing companies. Whether you have one agent or unlimited agents, you can use the pay-per-minute plan with unlimited minutes.
For your business, there are many ways to communicate with customers. You can use the existing number for your business, but you can also get a new one. You can get a vanity number that spells out your company name, or you can get an 800 number.
If you need excellent customer service, the first thing you need to do is make sure your business phone system has all the basic features. That includes call management tools for your employees, business hours, mobile apps, shared lines, call waiting, SIP connections, and many others. Some plans let you keep using your old phone number or local carrier.
In this article, we hope to have helped you find the right virtual phone system for your business. If you want to know what email provider you should use, check out our guide on how to get a free business email address. The best email marketing services for small business are also in that post.